by Guest Blogger, Lena West, Chief Social Media Strategist at xynoMedia Technology If I read one more alarmist piece of "journalism" about social media from mainstream media, I think I'll yack. I tend toward conspiracy theory anyway, but I do believe that MSM (mainstream media) has an ulterior motive when... Read more →

Seems like I get at least one newsletter a week touting a Google killer article. The article, of course, is about a "new" or "innovative" search engine which is doing local search better than Google, or has better secret algorithyms, or has better real people behind it. Whatever. (then there's... Read more →

By Guest Blogger, Mary Schmidt, Marketing Troubleshooter There really isn't any deep, dark mystery why customer service - in our "service" economy - is generally so bad. You just have to look at the lay-off headlines...and then there's the terrible attitude of the employers. If they take an adversarial approach... Read more →

Thanks to Shawnz in my Twitter account, I was introduced to this article in the NY Times: "Hard Times but Your LIps Look Great". It's all about Lipstick. So, how could I resist talking about it? The reporter, Kayleen Schaefer, has done a ruby-red job of noting that lipstick buying... Read more →

Knee deep in an audit - wish me luck! So, while I deal with numbers, I thought I'd share a poem my daughter shared with me...many years ago. She was in high school and brought this poem home one day and it really struck me ... to me, it reflects... Read more →