l bAfter I got into the room and got settled, the phone rang. It was Gwen at the front desk asking me if the room was to my liking and if I needed anything. What?? Amazing! What hotel does this?! On average, I travel at least one and a half weeks out of the month and this has never happend to me.

Then 10 minutes later, someone from guest services knocked at the door and gave me a hand-written card along with a bar of green-tea infused dark chocolate. Chocolate and wine! Whoa!

My stay was quite pleasant - and, as per my request, very quiet. When I returned home, I received an email from the folks at Kimpton asking for my feedback about my stay. Of course, there's always room for improvement so here's what I told them...

1) I'm all for a soft cozy bed, but this bed was TOO soft. I felt as if it would swallow me whole and as a result I was trying to find a firm spot on the bed all night. Not good when you have back-to-back workshops to lead the next morning.

2) Because some of the decor choices are darker colors (carpet, window treatments, headboard, furniture), the room was a bit dark. Couple that with the fact that there was no overhead lighting in the main part of the room - only three task lights in each corner - it felt a bit like a cave.

3) Near the desk, there was only one available outlet (the desk lamp was using the other outlet) UNDERNEATH the desk. Which meant that unless you were a yogi, you had to crawl under the desk and plug your laptop in. Not exactly kind to your back after a 3 hour flight.

4) There was no ball-slide lock on the door. there was only the bottom lock and that didn't make me feel too secure as a woman traveling alone. So, I set up the ironing board in front of the door and that was the only way I felt relaxed enough to really go to sleep.

5) It's true what feng shui experts say about mirrors in front of the bed being a no-no. There was a HUGE, round (albeit very tasteful) mirror on the wall in front of my bed. I just could not sleep all night and actually woke up 3 minutes before my alarm went off. This combined with the too-soft bed was a challenging combo.

The following day after I completed their feedback form, Nicholas Welker, the hotel's Assistant General Manager emailed me and thanked me for my stay with them, for my detailed feedback, apologized for the small inconveniences and let me in on the hotel's plans to open two hotels in Miami (my other home)! Yeah!

Can you see how this differs from my experience with the Renaissance Boston? It's the little things.

Bottomline: If you truly and deeply care about your customers, they'll blog care about you.