by Guest Blogger, Lena West, Chief Social Media Strategist at xynoMedia
*Bonus media opp below...*
You know, I've just about had it with people who have poor email skills. Seriously. The party's over folks.
I was hoping that we would be beyond this by now, but sadly we are not. People who really should know better have some of the poorest email manners in the world. Why is this?
I mean, granted, in the grand scheme of things, email etiquette is not the be-all-end-all, but good grief we all use email on a daily basis (except for maybe Tim Ferriss), in most instances multiple times a day -- c'mon can't we get this right???
A few things that annoy the heck out of me come to mind:
- If I send you an email that has several related thoughts, please, in the name of all that's holy, respond to each item so that I don't have to reply to ask, "What about..."
- If you're sending me an email to ask me to call you, please put your phone number in the email. Not only does it make it easier for me to get back to you when I'm in the office, but when I'm traveling and checking my email on my Blackberry, I can click the "Call" button after highlighting your number and the phone will dial the number automatically. Make it easier for everyone.
- If you're canceling an appointment via email - especially an in-person appointment where you know the person is traveling a good way to meet you - have the common courtesy to call. Last week, I went to meet with someone in NYC for a breakfast meeting (anyone who knows me, knows I'm not a morning person so a breakfast meeting with me is like an act of Congress) and when I reached the restaurant, I called. No answer. I called again and finally my breakfast partner said that he had sent me a few days prior to cancel. Really? I hadn't received that email and as a result of him neglecting to make a 30-second phone call, I traveled 30 miles (coming and going) out of my way -- as high as gas is.
- I sign every outgoing email with my name - spelled correctly - if you reply to my email with my name spelled any way other than L-E-N-A, what you're saying to me is, "I'm not willing to take the time to respect you enough as a person to spell your name correctly," or you're saying, "I don't pay attention long enough to get someone's name right." I'm not saying mistakes don't happen, I am saying that my name is not Lina or Leena.
- Stop assuming that everyone uses Outlook! There are other email programs that people use - including webmail, Entourage, etc. Forwarding me an .eml attachment or sending me an Outlook meeting invite does nothing for me.
- If we've gone back and forth via email trying to get on the same page,pick up the daggone phone! Most times it only takes a few minutes to get to the heart of a topic that has been eluding us when communicating via email.
I'm probably forgetting a few annoyances, but these are the biggies that come to mind. Got any of your own? Share them, please...
P.S. My colleague Camille Noe Pagan is writing a story for a major women's magazine (you'll know the publication as soon as you hear the name) and she's looking for women ages 40-60 in the NY tri-state area who have a fairly sedentary lifestyle who want to try an energy-boosting plan created by a top physician for one month, and report back on whether the plan worked. The candidate should be willing to use her real name and be photographed. Interested parties can email her directly at [email protected]. Her deadline is end-of-day Tuesday, June 10th. Disclaimer: This query originally ran on Peter Shankman's list, but Camille has asked me to run it here as well.