Comments on Domino's Death by TechnologyTypePad2008-09-08T07:04:07ZYvonne DiVitahttps://www.lipsticking.com/tag:typepad.com,2003:https://www.lipsticking.com/2008/09/dominos-death-b/comments/atom.xml/Mary Schmidt commented on 'Domino's Death by Technology'tag:typepad.com,2003:6a00d8341c011b53ef0105349e855a970c2008-09-10T21:12:24Z2008-09-10T21:12:25ZMary Schmidthttp://www.maryschmidt.comAnother example of "if it's broken before technology, it'll be even more broken after." I don't buy from the local...<p>Another example of "if it's broken before technology, it'll be even more broken after." </p>
<p>I don't buy from the local Domino's because I've seen their slobby-looking employees hanging around the front door smoking. Uh no. I don't want those people anywhere near my food </p>
<p>All ultimately comes down to the people doesn't it? </p>Mary commented on 'Domino's Death by Technology'tag:typepad.com,2003:6a00d8341c011b53ef0105349480e4970b2008-09-09T23:30:11Z2008-09-09T23:30:11ZMaryThe only thing that would have made it better is if they gave you a customer satisfaction sheet to fill...<p>The only thing that would have made it better is if they gave you a customer satisfaction sheet to fill out.</p>Eddy commented on 'Domino's Death by Technology'tag:typepad.com,2003:6a00d8341c011b53ef00e554f2bd6388332008-09-09T01:06:53Z2008-09-09T01:06:53ZEddyYou tell 'em girl!<p>You tell 'em girl!</p>Lena L. West commented on 'Domino's Death by Technology'tag:typepad.com,2003:6a00d8341c011b53ef00e554f1801488332008-09-08T20:22:01Z2008-09-08T20:22:01ZLena L. Westhttp://www.xynoMedia.com@Ardith: Thanks for the kind words! You are absolutely right. Companies spend so much money on marketing and technology and...<p>@Ardith:</p>
<p>Thanks for the kind words!</p>
<p>You are absolutely right. Companies spend so much money on marketing and technology and then it all just falls into one big scrap heap the minute you need any sort of service outside the technology infrastructure - or, as you mentioned, the minute an employee unravels their house of cards.</p>
<p>It's sad and scary that service is SO horrible nowadays.</p>
<p>Thanks, as ever, for reading and commenting!</p>Ardith commented on 'Domino's Death by Technology'tag:typepad.com,2003:6a00d8341c011b53ef00e554f176b688332008-09-08T20:09:33Z2008-09-08T20:09:33ZArdithhttp://www.mcthinktank.netLena, You always make my day with your insightful blog entries. It seems we can only dream that companies like...<p>Lena,</p>
<p>You always make my day with your insightful blog entries. </p>
<p>It seems we can only dream that companies like Domino's will take heed of such feedback. BTW, is it death by technology or rather by indifference? It's shocking the amount of resources companies can devote to customer-facing technology intended to build sales and foster loyalty, while policies or personnel behind the technology can so easily sabotage the effort with a callous attitude toward the target audience.</p>
<p>High regards as always,</p>
<p>Ardith<br />
</p>