by Guest Blogger, Lena West, Chief of Social Media Strategy at xynoMedia
...customers/users/clients are dispensable. Or, at least, that's how it would appear.
I've chronicled just a few of my experiences on this blog here (eventually, about three months later, Domino's sent me a refund check for $21.95 - I guess a wronged customer just isn't worth the extra 5 cents) and here.
Last week, I posted this tweet to Twitter:
The response from the folks at Wuala? Hold onto your mouse:
Wuala: @lenawest You don't have to install Wuala if you don't want to...|
Friday, December 12th at 15:58:42 · View Tweet
Wow, really? Thanks for the newsflash and the 21st century update on my rights.
Now, to Wuala's credit, their product is in beta or alpha or whatev. But, my gripe with their company is: how is it that you create software that needs to be installed on the user's computer and FORGET to develop the uninstall part?
Well, as one of their own support people state on the Get Satisfaction website, it's an "opps" [sic]
My two-part response to Wuala's RUDE response:
Wuala: @lenawest What I meant was that you can start Wuala directly from the web - no installation required. Sorry, my mistake.
Tuesday, December 16th at 08:56:02 · View Tweet
Wuala: @lenawest I think I misunderstood your first tweet. I'm really sorry that Wuala screwed up your computer! Can we help you out?|
Tuesday, December 16th at 08:49:59 · View Tweet