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"Middle Class Housewives Don't Want..."

By Guest Blogger, Mary Schmidt, Marketing Troubleshooter 

Images-1 NYT: Conde' Nast Closes Gourmet -  "In choosing Bon Appétit over Gourmet, Condé Nast reflected a bigger shift both inside and outside the company: influence, and spending power, now lies with the middle class."

?!?  I'm middle class - or am I? (What does that even mean anymore? More about that in a sec) and I've long subscribed to Gourmet (and scrounged old bookstores and libraries for classic copies from the 40s and 50s).  I also subscribe to Saveur, a glitzy high-end publication (which CN is keeping in addition to BA.)   I may not be upper class but I have an abundant mentality and lifestyle.  I even cook for myself...and buy so-called premium brands.  (She thinks, as she's standing in her kitchen, wearing old sweatpants and dollar store flip-flops, scraping the last of the Grey Poupon for her - ahem, imported - tuna fish lunch.)

But this marketing myopia is nothing new.  U.S. poobah publishers resisted Julia Child's cookbook in the early '60s...because the "American middle class housewife" (a word Julia loathed, btw) wasn't interested in all that complicated stuff; the little ladies wanted powdered Jello and can-opener cooking.  Of course, the (male) poobahs were wrong, yet the pre-conceived notion of what the "middle class" (housewives and everyone else) will and won't buy still persists. Walmart, pre-cooked pasta, and Mickey D's for everyone! (Uh, not.)  

...and, of course, these days, we high-powered business women don't ever cook...and why would we want to read about food?

When M.F.K. Fisher was asked why did she choose to write about food and hunger, she replied, 'When I write about hunger, I am really writing about love and the hunger for it, and warmth, and the love of it . . . and then the warmth and richness and fine reality of hunger satisfied."

(It should be noted that Ms. Fisher, one of the world's finest writers and leading gourmands, also cooked with cream of mushroom soup.) 

Firstly, the term "middle-class" has lost all meaning.  Seemingly everyone now thinks of themselves as "middle class" (including people who make over $250K a year, which puts them in the top 3% of the nation.)  Sorry, lazy marketers, your middle isn't mine.

Then there's those holiest of holy in marketing - demographics!  "Middle class people won't/will buy..." "18-year-olds will..." "Baby boomers won't...."  Never mind that any demographic slice contains millions of individuals (most with access to more information and goods than ever before, including "luxury" goods via one-click at Amazon)...and every zip code has outliers. (All that purple in the last electoral map should give marketer a clue. Tip to the "Big City Fellers": Drive through "flyover country" sometime and count satellite dishes.  Those rubes could be watching PBS...or C-span...or BBC...while eating imported tuna fish.)  

Middle class, my holey sweatpants - here's what really happened with Gourmet:

Conde' Nast has had their head in the sand for years.  Ad pages have been dropping for years.  The Web has been around for years. Hello? Publishers? You had your chance to lead change.  Instead, you denied it was happening.  Finally, CN pulled their head out of the sand and went  into knee-jerk panic mode and hired McKinsey to save the day.  So, as always happens when companies panic - it came down to the magic of "CUTTING COSTS!"  Of course, I believe the editor of Vogue was able to keep her car service...wouldn't want her to take the subway...along with us middle-class unwashed, now would we?   (Personally, I think Vogue is the most useless magazine on the planet - all hoo-ha about fashion, culture and history aside. Yes, I read "The Devil Wears Prada" amd the bit about the navy blue sweater...yawn.)

The number-crunchers produced a lot of spreadsheets.  And, I'd bet my next pair of dollar store flip-flops that they were mostly freshly minted MBAs who aren't particularly interested in food, haven't read Gourmet, and  didn't do any actual subscriber research or analysis.

CN - and McKinsey - were unable to think outside the box.   CN ponied up a huge fee. McKinsey produced their typical binders filled with pie charts...and off we go.   Totally focused on the short-term (which cynic that I am - methinks was partly to save the head honcho's "performance" bonuses this year and next) - with little thought given to brand loyalty and strengths. 

CN could have avoided all this, if they had gotten out of their little mink-lined, oligarchic rut....Think not? Consider Cook's Illlustrated (which I also love, and buy the hardcover annual collections every year...AND buy back issues whenever I find them.)  

Things change. Economies go up and down. People aren't numbers.

The time to plan change is when things are still working.

I'm going to go find my bound edition of Gourmet from 1957 and read some of M.F.K. Fisher's classic articles...including one on the martini, perfect for Friday.

P.S.  Reading Recommendation: M.F.K. Fisher, The Art of Eating - a collection of several of her books. I keep it by my bed for ready dipping and re-reading.  The link takes you to an excerpt. I bought a copy just to lend to friends.  You can probably find it at your local library.

More on Gourmet and the folly of CN: Eating Their Children at Conde Nast

Comments

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Yvonne DiVita

Oh Mary, you can't be right! How can that be - pie charts, number crunching, looking inward instead of outward - are you saying that's wrong? OMG! What hath you wrought?

Truly, you seem to be hinting - of fer gosh sakes' - shouting, that the customer is in charge and Conde' Nast, along with a number of other brands, hasn't a clue.

Well, we (you and I) know that the customer was always in charge. We know that today, the customer isn't part of any demographic or pie chart or geographic location. Horror of horrors - she isn't even part of behavioral marketing (seriously, if they follow me around they'll just end up scratching their heads wondering what the heck I'm doing at Target one minute, Kohl's the next, and Home Depot after that; and they'll miss my stop at the local antique shop...

Listen up world: and that means you, Conde' Nast and brands not to named - we don't care about you. I care about Mary and Mary cares about me, and...she's the one I'm taking my cooking advice from.

So there.

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