By Guest Blogger, Mary Schmidt, Marketing Troubleshooter
"It's not a bug. It was designed that way." ?!? (Yep, I was actually told that by a programmer.) Some software doesn't work very well, but it's perfectly logical...from the programmer's point of view. Silly users. Luckily, thanks to open source and the viral spread of wisdom on the Web, this is changing. However, you'll still run smack into the wall of logic in working with lesser developers.
So, before you get way into the weeds with logic - throw some common sense at the challenge.
The mark of a pro - in software development, customer service or anything else - is knowing the difference.